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Public Services & Accountability 60 minutes

The GovTech Accountability Mandate

Inter-agency Simulation: Human-in-the-Loop for Government AI

Overview

Following a catastrophic failure where a newly deployed AI system for distributing social assistance (Bansos) erroneously flagged 100,000 legitimate beneficiaries as ineligible across three provinces due to a flawed data-matching algorithm, the President demands that the Perpres include strict rules for all future GovTech AI deployments to prevent automated mass-denial of services.

Key Stakes

  • • 100,000 vulnerable citizens wrongly denied social assistance
  • • Public trust in government digital services at historic low
  • • Opposition using the incident to challenge the administration's digital agenda
  • • Future of all GovTech AI deployments across 34 provinces
  • • Compliance with Indonesia's Personal Data Protection Law (UU PDP)
  • • International donor confidence in Indonesia's social protection modernization

Roles (3)

Infrastructure Provider

Komdigi (GovTech Strategy)

Establish realistic technical boundaries for system automation that preserve the efficiency gains of digital government while preventing future failures.

Data Security & Privacy

BSSN & Komdigi Legal

Enforce PDP Law compliance regarding automated profiling and establish robust data governance protocols that prevent future data quality failures.

Legislative Drafting

Kemenkumham

Draft enforceable language defining 'critical public services' and create a legally sound human-in-the-loop mandate that can be implemented across Indonesia's decentralized government structure.

Framework References

Indonesia PDP Law (UU PDP)EU AI Act Article 14 (Human Oversight)India DPDP ActWorld Bank Digital Government Framework

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